Shipping and Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We employ the best shipping methods based on price and reliability. Overnight delivery to main cities such as Melbourne VIC, Canberra ACT, Adelaide SA and many provincial cities. Bow Evolution uses Australia Post or couriers, depending on the dimensions of your order and in many cases will require a signature, so someone must be in attendance at the delivery address during normal business hours (i.e. between 9.00am and 5.00pm Monday to Friday).
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Or payment method that you had used initially.
We currently offer free delivery for orders of AUD$200.00 inc. GST or greater, delivered within Australia. Orders of under AUD$200 inc. GST will be subjuct to a AUD$15 delivery fee which may be discounted further depending on delivery costs due to size and shape of the products. This discount will be applied to the order by our staff at the time of confirmation and processing of your order.
Free Delivery is subject to the following conditions:
- Offer is only applicable to Australian and New Zealand deliveries.
- Offer excludes longbows, one piece recurves, 3D targets, blocks, bags & ethafoam targets, back packs, hard bow cases, double soft bow cases, bow presses, arrow saws, larger tools & parts.
- Discount Coupons cannot be redeemed with your Free Delivery Coupon. Only one coupon can be redeemed per order.